How do I contact Country Thunder?
We’d love to hear from you! We can be reached at 1.866.388.0007, Monday through Friday, 9am to 5pm CST. If you’d like to reach us by email, you can direct your message to email@example.com.
I have an artist booking request! Who can I contact?
Please fill out our artist application, located
I’d like to become a vendor at Country Thunder!
Vendor applications are currently available.
Click here for our applications.
I’m interested in a seasonal position with Country Thunder! Is there an application I should fill out?
We look forward to connecting with you! Please fill out our staff application, located here.
The Gopher Run will take place Friday through Sunday. The lineup will start at 5am each morning in the Saloon on the East End of Main Street. Each person will be allowed to bring in 2 chairs.
What items are allowed in the festival bowl?
All items and patrons are subject to additional inspection prior to entering the venue.
What items are not allowed in the festival bowl?
Sun Block - We highly recommend!
Lighters - Smoking allowed in designated areas.
Blanket - Subject to search.
One Unopened Bottle of Water - Limit one bottle per person.
Fanny Packs - Are not required to be clear.
Digital Cameras - Non-professional diital cameras are allowed. DSLR cameras or those with a removable lens are not allowed inside the festival.
Film Cameras (non-professional)
Soft Lawn chairs - Please remove from the bag so both items can be searched.
Strollers – Subject to search.
Prescription medication is allowed in the original prescription bottle. Any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription. The pills in the bottle must also match the medication/description printed on the prescription.
"Over-the-Counter” Medications are allowed in – Provided they are new and are in the original, factory-sealed container.
Required Medical Equipment - Wheelchairs, oxygen bottles etc. We encourage anybody with additional medical equipment to visit the medical building for assistance.
All items and patrons are subject to additional inspection prior to entering the venue.
Chairs with Canopies
Outside Food & Beverages
Drones, Unmanned Aircraft Devices & Remote Controlled Vehicles
Alcoholic Beverages & Illegal Substances
Animals - With the exception of service animals for guests with disabilities.
Bags – Click
here to view our Bag Policy
Bottles, Cans, Thermoses & Other Beverage Containers
Professional Cameras - DSLR cameras or those with a removable lens are not allowed.
Laser Pointer Devices
Promotional/Advertising or Sale Materials, not approved by Country Thunder. Anyone found to be in violation of this policy will be removed from the festival grounds.
Seat Cushions larger than 15 inches x 15 inches or that contain armrests, zippers, pockets, flaps or metal backs - Subject to search.
Selfie sticks, sticks or poles
Monopods and Tripods
Weapons - Knives, box-cutters, firearms, etc.
Do you offer a Payment Plan?
We do! Simply select “EZ Pay” before you submit your order, and the total will be split into two equal payemtns. Please note, payment plans will no longer be available after May 11th, so hurry and get your tickets now!
Why do I have a $1.00 charge on my card?
If you just placed an order, you may notice that your card was charged for your purchase and a $1.00 charge. Our system used the $1.00 charge to verify your account information. This amount will drop off your account within a few business days.
How will I receive my order?
Your order will be fulfilled via email about eight weeks before the festival. You can print your tickets, or we can scan them from your phone! When you arrive at the festival, we'll give you stickers and wristbands.
Can Reserved Seats and Campsites be renewed for next year?
Yes! Campsites and Reserved Seats can be renewed each year. The renewal period will begin on Thursday, July 11th. If you have items that are eligible for renewal, you will receive an email with more information. You can renew online, over the phone, or at the festival Information Booth!
Can I transfer my campsite if I won't be using it moving forward?
If you are looking to transfer the right to renew for your campsite to a family member or friend, please give us a call at 1.866.388.0007, or contact us by email at firstname.lastname@example.org.
Can I upgrade my ticket after I've already purchased it? What is the cost?
Yes! If you decide to upgrade prior to the festival, give us a call at 1.866.388.0007. If you decide to upgrade while at the festival, please visit Will Call or the Information Booth. The cost to upgrade is the difference between what you paid for the ticket and the new ticket price.
I need to pick up items at Will Call. What should I do?
No need to worry! When you arrive at the festival, you will see signs directing you to the Will Call location. Will Call will open at 9AM daily, beginning on Tuesday, July 9th.
*Please note, you will need a valid government-issued ID in order to pick up items from Will Call. The name on your ID must match the name listed on the order.
How can I tell if a ticket is legitimate?
We are unable to verify the validity of a third party sale. You can purchase a guaranteed wristband only from our website or through Lyte.
I want to bring a few friends to the festival, can they share the same wristband on different days?
We’re glad you want to bring friends, but unfortunately the wristband is non-transferrable; each person will need their own wristband.
Does my weekend pass include Thursday and Friday?
Yes! Your weekend pass includes the entire weekend, Thursday through Sunday.
Do I need to purchase a weekend wristband to gain access to the campgrounds?
Yes, you will need a weekend wristband to gain access to the campgrounds.
How large are the campsites?
Each sites measures approximately 19' x 39'. Please note, if your RV exceeds this size requirement, you will need to purchase two sites.
Does my campsite include hookups for water or electricity?
All campsites are "primitive" and do not have water or electrical hookups.
What should I bring to camp at Country Thunder?
We want you to have a good time, but be comfortable too! We suggest you bring something that provides shade, plenty of water and ice, sun screen, comfortable shoes, etc.
Is the price for my campsite just one day or the whole weekend? When do I need to vacate my campsite after the event?
When you purchase a campsite, it’s yours for the entire festival AND it includes one vehicle pass. Campsites must be cleared out by the end of the day on Monday, July 15th.
What are the rules regarding generators?
Generators are allowed but must be turned off during "Quiet Hours". "Quiet Hours" for generators begin at 2AM and end at 7AM.
Can I light a bonfire?
Bonfires and any fire of any kind, including tiki torches, are PROHIBITED in the campgrounds.
Can I bring a grill?
Gas and charcoal burning grills are permitted.
How many vehicles are allowed on my campsite?
Bringing two vehicles? The purchase of your campsite includes one vehicle pass; if you’re planning to bring another vehicle, you will need to purchase an extra vehicle pass. The item can be purchased here. Please note, there is a maximum of two steering wheels per campsite.
Can I bring my pooch? What are the rules if I bring my pet?
Pets are allowed in the campgrounds, but not inside the festival (with the exception of service dogs). Service dogs must wear proper ID tags or vest. If you do bring a pet to Country Thunder, you are responsible for them. Pets must be leashed and kept at your campsite at all times. You are also responsible for cleaning up after your pet.
Please help us keep our campgrounds clean! Be sure to bring garbage cans/bags for your trash.
I'm dropping off a camper/my kids/ groceries at a campsite, but I'm not staying! What do I need to do?
Entering the campgrounds without a weekend admission ticket is only permitted on Tuesday, July 9th and Wednesday, July 10th, 2019, with the purchase of a Drop-off Pass.
What are the rules for driving in the campgrounds?
Any type of recreational vehicle, including golf carts and ATVs, are not allowed in the campgrounds. Motorcycles are allowed in the campgrounds, but they will require a vehicle pass. Mudding, or reckless driving of any kind, will result in an eviction from the site.
Please help us keep our campgrounds safe! Golf cart shuttles will be cruising around the campgrounds--flag ‘em down, and they’ll give you a ride.
We’re having a little bit of a problem in the campgrounds, who do we contact?
If the matter is urgent, please call 1.866.388.0007 with as many details as possible. If the matter is not an emergency, please send an email to email@example.com with as many details as possible, including your contact information and campsite number.
Does my campsite include admission to the festival?
The purchase of your campsite does not include admission to the festival. Please note, in order to enter the campgrounds and access your campsite, you will need to purchase a weekend admission ticket.
Is there a limit on the number of people that can stay on a campsite?
As long as y’all stay within your marked area, you can accommodate as many people as you’d like!
What kind of parking passes do you offer?
Parking is free!
The lot is located across Highway #20, and you will not need a pass to park. If you're planning on bringing a second vehicle to park on your campsite, you will need to purchase an extra vehicle parking pass, located here.
Lost & Found
Did you lose something? Oh no! If you’re still at the festival, head to the Information Booth--all lost and found makes its way there. If you’ve already left, give us a call at 1.866.388.0007. Found something? Please return the missing item to the Information Booth. No need to wait in line, just head to the Lost & Found window.
We've got flush toilets! You'll find bathrooms on the East end of Main Street and inside the Beer Garden. There are port-o-potties located throughout the campgrounds. Showers are located on the East end of Main Street, in Gold Camping, and in Silver Camping.
Our Information Booth is your one-stop shop for any questions or concerns! You can turn in a found item, pick up a lost item, file a compliment or complaint, ask a question, and renew your tickets for next year!
Click here to view the Festival Maps and Information Booth location.
Are shuttles available?
Shuttles are available through SGI Safe Ride. The 2019 pick-up/drop-off locations and schedule will be available closer to the event.
What is venue address?
Click here for the venue location and directions.
Medical Services/ First Aid
We hope you’re okay! If you have a medical need, please visit our onsite medical staff. Their tent is located on the east end of Main Street. Take a look at the
Festival Map for the location.
We have several ATMs located on Main Street and inside the festival bowl!
Click here to view the Festival Maps, or if you’re having trouble finding one, please visit the Information Booth, and we’ll point you in the right direction. Please note that our food and drink tickets can be purchased with card or cash!
We love wearing our favorite artists’ merch! Please see the
Festival Maps for the artist merch location.
You’re sure to find something you like, whether you’re looking for a healthier option or a deep fried Oreo.
Forgot your cowboy hat? Our vendors can fix that! Take a look around and browse jewelry, henna tattoos, clothing, boots, and more.
Where is the disabled parking lot located?
Our disabled accessible parking lot is available to those who have a Disabled Parking Permit. When you arrive at the festival, please make sure your permit is visible and you’ll be directed to the parking lot. This lot can fill up quickly, so we suggest you arrive early! It may be helpful to take a look at our Festival Map!
Is there a special viewing area for those that require it?
We offer a disabled accessible seating area, located within our Platinum Section. The area offers limited seating, so we ask that disabled fans bring only one guest. Please note that as the crowd thickens, it may be difficult to access, so we suggest you arrive early. This section does not provide seating.
Do I need to purchase anything to gain access to the special viewing area?
To gain access to the viewing platform, you’ll simply need admission to the festival.
I have an allergy or dietary restriction! How can I gain authorization to bring in outside food?
If you have a true allergy or dietary restriction, please inform our security when you arrive.
Meet & Greets / Onstage Seating
Are Meet & Greets available for sale?
We do not have any Meet & Greets for sale - the only way to meet an artist is to win the pass!
How can I win Meet & Greet passes?
We suggest you try all of these suggestions! Keep an eye on our Facebook page, visit the artist’s website, and visit our sponsors during the festival.
Where do I pick up my Meet & Greet passes?
Your passes are available for pick up at the Information Booth on the day of the show. You’ll need to present a photo ID at pick up!
I've won On-stage Seating! What are the rules?
Congratulations! Please pick up your passes at the Information Booth at least two hours prior to the performance, and please arrive at the meeting location at least 30 minutes prior. There is no flash photography, food, drink, or smoking allowed once you are backstage. Please use the restroom beforehand, as we are unable to escort you back to the platform if you need to leave in the middle of a performance.
Will Call will be open daily from 9am - 10pm, beginning on Wednesday, July 10th. Pick up your order or purchase tickets and camping!
The Festival Bowl will open at the following times:
6pm: Thursday, July 11th
2pm: Friday, July 12th
2pm: Saturday, July 13th
2pm: Sunday, July 14th