How do I contact Country Thunder?
We’d love to hear from you! We can be reached at 1.866.388.0007, Monday through Friday, 9am to 5pm CST. If you’d like to reach us by email, you can direct your message to firstname.lastname@example.org.
I have an artist booking request! Who can I contact?
Please fill out our artist application, located
I’d like to become a vendor at Country Thunder!
Vendor applications are now available.
Click here for our applications.
I’m interested in a seasonal position with Country Thunder! Is there an application I should fill out?
We look forward to connecting with you! Please fill out our staff application, located
What are the festival hours?
The festival will open at the following times:
Friday, August 16th: 3pm
Saturday, August 17th: 12pm
Sunday, August 18th:12pm
Will Call will be in operation during the following times:
Friday, August 16th: 2:30pm - 9:30pm
Saturday, August 17th: 11:30am - 9:30pm
Sunday, August 18th: 11:30am - 9pm
Where is Country Thunder Alberta located?
The festival takes place at Prairie Winds Park.
Click here for directions.
How should I get to the Festival?
We do not offer general parking, and parking is the area is extremely limited! We recommend taking public transportation! The C-Train will take you to the McKnight - Westwinds stop/BlueLine, which is within walking distance to the festival grounds.
There are also city buses!
*Please note that if you have purchased the Platinum Experience, you will recieve parking in the nearby Superstore.
What items are allowed in the festival bowl?
All items and patrons are subject to additional inspection prior to entering the venue.
What items are not allowed in the festival bowl?
Sun Block - We highly recommend!
Lighters - Smoking allowed in designated areas.
Blanket - Subject to search.
One Unopened Bottle of Water - Limit one bottle per person.
Digital Cameras - Non-professional digital cameras are allowed. DSLR cameras or those with a removable lens are not allowed.
Film Cameras (non-professional)
Soft Lawn chairs - Please remove from the bag so both items can be searched.
Strollers – Subject to search.
Prescription medication is allowed in the original prescription bottle. Any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription. The pills in the bottle must also match the medication/description printed on the prescription.
"Over-the-Counter” Medications are allowed in – Provided they are new and are in the original, factory-sealed container.
Required Medical Equipment - Wheelchairs, oxygen bottles etc. We encourage anybody with additional medical equipment to visit the medical building for assistance.
All items and patrons are subject to additional inspection prior to entering the venue.
Chairs with Canopies
Outside Food & Beverages
Drones, Unmanned Aircraft Devices & Remote Controlled Vehicles
Alcoholic Beverages & Illegal Substances
Animals - With the exception of service animals for guests with disabilities.
Click here to view our Bag Policy
Bottles, Cans, Thermoses & Other Beverage Containers
Professional Cameras - DSLR cameras or those with a removable lens are not allowed.
Laser Pointer Devices
Promotional/Advertising or Sale Materials not approved by Country Thunder. Anyone found to be in violation of this policy will be removed from the festival grounds.
Seat Cushions larger than 15 inches x 15 inches or that contain armrests, zippers, pockets, flaps or metal backs - Subject to search.
Selfie sticks, sticks or poles
Monopods and Tripods
Weapons - Knives, box-cutters, firearms, etc.
Do you offer a Payment Plan?
We do! Simply select “Payment Plan” before you submit your order, and the total will be split into equal monthly installments. Please note, payment plans will no longer be available after June 16th, so hurry and get your tickets now!
Why do I have a $1.00 charge on my card?
If you just placed an order, you may notice that your card was charged for your purchase and a $1.00 charge. Our system used the $1.00 charge to verify your account information. This amount will drop off your account within a few business days.
How will I receive my order?
Your order will be fulfilled via email about eight weeks before the festival. You can print your tickets, or we can scan them from your phone! When you arrive at the festival, we'll give you a wristband.
Can I upgrade my ticket after I've already purchased it? What is the cost?
Yes! If you decide to upgrade prior to the festival, give us a call at 1.866.388.0007. If you decide to upgrade while at the festival, please visit Will Call or the Information Booth. The cost to upgrade is the difference between what you paid for the ticket and the new ticket price.
I need to pick up items at Will Call. What should I do?
No need to worry! When you arrive at the festival, you will see signs directing you to the Will Call location. *Please note, you will need a valid government-issued ID in order to pick up items from Will Call. The name on your ID must match the name listed on the order.
How can I tell if a ticket is legitimate?
We are unable to verify the validity of a third party sale. You can purchase a guaranteed wristband only from our website.
I want to bring a few friends to the festival, can they share the same wristband on different days?
We’re glad you want to bring friends, but unfortunately the wristband is non-transferrable; each person will need their own wristband.
Does my weekend pass include Friday?
Yes! Your weekend pass includes the entire weekend, Friday through Sunday.
What kind of parking passes do you offer?
We do not offer general parking, and parking is the area is extremely limited! We recommend taking public transportation! The C-Train will take you to the McKnight - Westwinds stop/BlueLine, which is within walking distance to the festival grounds. There are also city buses!
Please note that if you have purchased the Platinum Experience, you will recieve parking in the nearby Superstore.
We are proud to partner with the NE Hotel Association, who offer complimentary shuttles to the festival during your stay! Click here to find a partner hotel.
Lost & Found
Did you lose something? Oh no! If you’re still at the festival, head to the Information Booth--all lost and found makes its way there. If you’ve already left, give us a call at 1.866.388.0007.
Found something? Please return the missing item to the Information Booth.
Our Information Booth is your one-stop shop for any questions or concerns! You can turn in a found item, pick up a lost item, file a compliment or complaint, ask a question, and renew your tickets for next year!
Click here to view the Festival Maps and Information Booth location.
Medical Services/ First Aid
We hope you’re okay! If you have a medical need, please visit our onsite medical staff. Their tent is located on the east end of Main Street. Take a look at the
Festival Map for the location.
We have several ATMs located inside the festival bowl!
Click here to view the Festival Maps, or if you’re having trouble finding one, please visit the Information Booth, and we’ll point you in the right direction. Please note that our food and drink tickets can be purchased with card or cash!
We love wearing our favorite artists’ merch! Please see the
Festival Maps for the artist merch location.
You’re sure to find something you like, whether you’re looking for a healthier option or a deep fried Oreo.
Forgot your cowboy hat? Our vendors can fix that! Take a look around and browse jewelry, clothing, boots, and more.
Do y'all offer parking?
Country Thunder Alberta does not offer any public parking. We have a safe ADA accessible drop-off area, located at the Front Gate.
Is there a special viewing area for those that require it?
We offer an accessible seating area, located within our Reserved Section. The area offers limited seating, so we ask that disabled fans bring only one guest. Please note that as the crowd thickens, it may be difficult to access the area, so we suggest you arrive early.
Do I need to purchase anything to gain access to the special viewing area?
To gain access to the viewing area, you’ll simply need admission to the festival.
I have an allergy or dietary restriction! How can I gain authorization to bring in outside food?
If you have a true allergy or dietary restriction, please inform security when you arrive.
Meet & Greets / Onstage Seating
Are Meet & Greets available for sale?
We do not have any Meet & Greets for sale - the only way to meet an artist is to win the pass!
How can I win Meet & Greet passes?
We suggest you try all of these suggestions! Keep an eye on our Facebook page, visit the artist’s website, and visit our sponsors during the festival.
Where do I pick up my Meet & Greet passes?
Your passes are available for pick up at the Information Booth on the day of the show. You’ll need to present a photo ID at pick up!
I've won On-stage Seating! What are the rules?
Congratulations! Please pick up your passes at the Information Booth at least two hours prior to the performance, and please arrive at the meeting location at least 30 minutes prior. There is no flash photography, food, drink, or smoking allowed once you are backstage. Please use the restroom beforehand, as we are unable to escort you back to the platform if you need to leave in the middle of a performance.