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FESTIVAL INFORMATION

CONTACT US

WE'D LOVE TO HEAR FROM YOU! ALL CUSTOMER SERVICE INQUIRIES CAN BE DIRECTED TO INFO@COUNTRYTHUNDER.COM OR YOU CAN CALL US AT 1-866-388-0007. OUR TEAM IS AVAILABLE WEEKDAYS FROM 9AM-5PM CST.

DURING THE FESTIVAL, YOU CAN SEND OUR CUSTOMER SERVICE TEAM AT 825-254-5816.

CLICK HERE FOR ALL OTHER CONTACT INFORMATION.

Please note, all out of province fans will need to present two forms of identification to purchase alcohol. 

HOURS

2026 HOURS WILL BE POSTED CLOSER TO THE FESTIVAL.

TICKETS

ALL SALES ARE FINAL. SHOW IS RAIN OR SHINE. VIEW TICKET TERMS HERE.
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RFID WRISTBANDS WILL BE MAILED TO YOUR PROVIDED ADDRESS. YOU MUST ACTIVATE YOUR WRISTBAND BEFORE HEADING TO THE FESTIVAL.
 
WE ARE UNABLE TO VERIFY THE VALIDITY OF A THIRD PARTY SALE. GUARANTEED TICKETS CAN ONLY BE PURCHASED FROM COUNTRY THUNDER OR OUR OFFICIAL TICKETING PARTNERS, RANCHMAN'S COOKHOUSE & SALOON OR COSTCO.

WRISTBANDS ARE VOID IF TAMPERED WITH. PLEASE NOTE, ONCE A WRISTBAND IS TIGHTENED, IT CANNOT BE LOOSENED. TREAT YOUR WRISTBAND LIKE THE MONEY YOU SPENT ON YOUR ADMISSION. IF YOUR WRISTBAND BECOMES TOO TIGHT, WE CAN REPLACE IT AT OUR DISCRETION FOR A $20 FEE AT THE INFORMATION BOOTH OR WILL CALL. WRISTBANDS ARE NON-TRANSFERRABLE AND CANNOT BE SHARED. EACH PERSON REQUIRES THEIR OWN WRISTBAND. IF YOUR WRISTBAND IS LOST OR STOLEN, YOU WILL HAVE TO PURCHASE A NEW ONE FOR THE PRICE OF ADMISSION. 
 
CHILDREN 10 AND UNDER ARE FREE OF CHARGE ONLY IN GENERAL ADMISSION AREAS WHEN ACCOMPANIED BY A VALID GA TICKET HOLDER. *FREE ADMISSION FOR KIDS DOES NOT INCLUDE ANY PREMIUM TICKET AREAS. THEY WILL NEED THEIR OWN TICKET TO ACCESS ANY UPGRADED AREA.
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RENEWALS - WE OFFER THE ABILITY TO RENEW YOUR EXPERIENCE FOR NEXT YEAR ON OUR RESERVED SEATS. RENEWALS FOR COUNTRY THUNDER ALBERTA 2026 WILL BEGIN ON FRIDAY, AUGUST 15. TO RENEW YOUR EXPERIENCE FOR 2026, PLEASE CHECK YOUR EMAIL FOR YOUR CUSTOM RENEWAL LINK FROM TICKETMASTER. THIS WILL BE THE ONLY WAY TO RENEW FOR 2026. IF YOU ARE HAVING TROUBLE WITH YOUR LINK, PLEASE VISIT THE INFORMATION BOOTH. RENEWAL DEADLINE IS FRIDAY, AUGUST 22. PUBLIC SALE FOR  RESERVED SEATS BEGINS AT 10AM ON FRIDAY, AUGUST 29. 
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UPGRADES - WE OFFER TICKET UPGRADES, SUBJECT TO AVAILABILITY. IF YOU DECIDE TO UPGRADE WHILE AT THE FESTIVAL, PLEASE VISIT THE WILL CALL OR INFORMATION BOOTH. THE COST TO UPGRADE IS THE DIFFERENCE BETWEEN WHAT YOU PAID FOR THE TICKET AND THE NEW TICKET PRICE. 

RULES & POLICIES

REVIEW ALL FESTIVAL RULES HERE, INCLUDING OUR BAG POLICY, TICKET POLICY, AND MORE. 

GETTING HERE

THE FESTIVAL IS LOCATED AT THE CONFLUENCE HISTORIC SITE & PARKLAND, 750 9 AVE SE, CALGARY AB T2G 5E1.

CLICK HERE TO REVIEW ROAD CLOSURES IN THE CALGARY EAST VILLAGE.

WE HIGHLY ENCOURAGE OUR FANS TO TAKE PUBLIC TRANSIT TO THE FESTIVAL. WE ARE WALKING DISTANCE FROM THE CITY HALL TRAIN STATION AND SEVERAL BUS STOPS. PLAN YOUR ROUTE AT CALGARYTRANSIT.COM. 

ENSURE A SAFE RIDE WITH RIDESHARE. UBER IS AVAILABLE IN CALGARY, AND WE ENCOURAGE YOU TO PRE-BOOK YOUR RIDE TO GUARANTEE DRIVER AVAILABILITY. 

FANS WITH A PLATINUM CIRCLE, PLATINUM EXPERIENCE, OR PLATINUM SEATING TICKET WILL RECEIVE COMPLIMENTARY PARKING IN THE NEARBY REMINGTON PARKING LOT. 

ALLOWED ITEMS

THE FOLLOWING ITEMS ARE ALLOWED IN THE FESTIVAL BOWL / CONCERT AREA. ALL ITEMS AND PATRONS ARE SUBJECT TO INSPECTION BY OUR SECURITY TEAM UPON ENTRY. CLICK HERE TO REVIEW OUR BAG POLICY.
 

  • HATS

  • SUNGLASSES

  • SUNBLOCK (HIGHLY RECOMMENDED!)

  • LIGHTERS (SMOKING ONLY ALLOWED IN DESIGNATED AREAS)

  • BEACH TOWEL / BLANKET

  • ONE UNOPENED BOTTLE OF WATER (ONE BOTTLE PER PERSON)

  • FANNY PACKS (NOT REQUIRED TO BE CLEAR)

  • DIGITAL CAMERAS (NON-PROFESSIONAL DIGITAL CAMERAS ARE ALLOWED; DSLR CAMERAS AND THOSE WITH A REMOVABLE LENS ARE NOT ALLOWED INTO THE FESTIVAL)

  • DISPOSABLE CAMERA / FILM CAMERAS (NON-PROFESSIONAL)

  • SOFT LAWN CHAIRS (PLEASE REMOVE FROM THE BAG SO BOTH ITEMS CAN BE SEARCHED)

  • STROLLERS / SOFT WAGONS

  • CELL PHONES

  • PRESCRIPTION MEDICATION IS ALLOWED IN THE ORIGINAL PRESCRIPTION BOTTLE. ANY GUEST ATTEMPTING TO BRING IN PRESCRIPTION MEDICATION MUST HAVE PHOTO ID THAT MATCHES THE NAME PRINTED ON THE PRESCRIPTION. THE PILLS IN THE BOTTLE MUST ALSO MATCH THE MEDICATION/DESCRIPTION PRINTED ON THE PRESCRIPTION

  • OVER-THE-COUNTER MEDICATIONS ARE ALLOWED, PROVIDED THEY ARE NEW AND IN THE ORIGINAL FACTORY-SEALED CONTAINER.

  • REQUIRED MEDICAL EQUIPMENT (WHEELCHAIRS, OXYGEN BOTTLES, ETC). WE ENCOURAGE ANYBODY WITH ADDITIONAL MEDICAL EQUIPMENT TO VISIT OUR MEDICAL TENT FOR ASSISTANCE

PROHIBITED ITEMS

THE FOLLOWING ITEMS ARE NOT ALLOWED IN THE FESTIVAL BOWL / CONCERT AREA. ALL ITEMS AND PATRONS ARE SUBJECT TO INSPECTION BY OUR SECURITY TEAM UPON ENTRY. CLICK HERE TO REVIEW OUR BAG POLICY.
 

  • GLASS CONTAINERS

  • UMBRELLAS

  • CHAIRS WITH CANOPIES

  • OUTSIDE FOOD & BEVERAGES

  • DRONES, UNMANNED AIRCRAFT DEVICES, REMOTE CONTROLLED VEHICLES

  • ALCOHOLIC BEVERAGES & ILLEGAL SUBSTANCES

  • ANIMALS - WITH THE EXCEPTION OF SERVICE ANIMALS FOR GUESTS WITH DISABILITIES

  • BAGS - CLICK HERE FOR OUR BAG POLICY

  • BOTTLES, CANS, THERMOSES & OTHER BEVERAGE CONTAINERS

  • PROFESSIONAL CAMERAS, DSLR CAMERAS, OR THOSE WITH A REMOVABLE LENS

  • FIREWORKS

  • LAPTOP COMPUTERS

  • RADIOS

  • LASER POINTER DEVICES

  • NOISEMAKERS

  • PROMOTIONAL / ADVERTISING / SALES MATERIALS NOT APPROVED BY COUNTRY THUNDER. ANYONE FOUND TO BE IN VIOLATION OF THIS POLICY WILL BE REMOVE FROM THE FESTIVAL GROUNDS

  • SEAT CUSHIONS LARGER THAN 15 INCHES X 15 INCHES OR THAT CONTAIN ARMRESTS, ZIPPERS, POCKETS, FLAPS, OR METAL BACKS.

  • SELFIE STICKS OR POLES

  • VIDEO CAMERAS

  • MONOPODS AND TRIPODS

  • WEAPONS (KNIVES, BOX CUTTERS, FIREARMS, ETC)​

ONSITE SERVICES

WILL CALL - WILL CALL IS A BOX OFFICE LOCATED AT THE FRONT GATE. AS YOU ARRIVE AT THE FESTIVAL GROUNDS, YOU'LL SEE SIGNS DIRECTING YOU TO WILL CALL. 

INFORMATION BOOTH - OUR STAFF IS AVAILABLE FOR ANY QUESTIONS OR CONCERNS AT THE INFORMATION BOOTH, LOCATED INSIDE THE CONCERT BOWL.

LOST & FOUND - WE WILL FACILITATE ALL LOST & FOUND AT THE INFORMATION BOOTH. IF AN ITEM IS FOUND, WE ASK THAT ALL PATRONS RETURN IT TO THE INFO BOOTH IN EXCHANGE FOR SOME GOOD KARMA. THE CUSTOMER SERVICE TEAM WILL KEEP TRACK OF ALL REPORTED MISSING ITEMS TO HELP RETURN THEM TO THEIR OWNER.
 
MEDICAL SERVICES / FIRST AID - MEDICAL SERVICES IS LOCATED ONSITE ACROSS FROM ENTRANCE 1. IF YOU HAVE A MEDICAL NEED, PLEASE VISIT OUR FIRST AID TENT. 

MERCHANDISE - IN ADDITION TO COUNTRY THUNDER FESTIVAL MERCH, ARTISTS WILL HAVE THEIR OWN MERCH AVAILABLE FOR SALE. 

FOOD & BEVERAGES

OUTSIDE FOOD AND BEVERAGES ARE NOT ALLOWED INSIDE THE CONCERT BOWL, WITH THE EXCEPTION OF ONE FACTORY-SEALED PLASTIC BOTTLE OF WATER.

TO PURCHASE OR CONSUME ALCOHOL, ALL FANS ARE REQUIRED TO WEAR AN AGE VERIFICATION WRISTBAND. VISIT ONE OF OUR ALCOHOL ID BOOTHS LOCATED AT EACH FESTIVAL BOWL ENTRANCE AND SHOW YOUR ID TO RECEIVE THE WRISTBAND. THE AGE VERIFICATION WRISTBAND IS GOOD FOR THE FULL EVENT. EVEN IF A FAN IS OVER 30, THEY MAY BE ASKED FOR PHOTO ID. AN AGE VERIFICATION WRISTBAND IS RECOMMENDED TO ANYONE WHO REGULARLY GETS CARDED. *PLEASE KEEP YOUR PHOTO ID ON YOUR PERSON, AS A BARTENDER OR MEMBER OF LAW ENFORCEMENT CAN ASK TO VERIFY YOUR AGE AT ANY TIME.

CLICK HERE FOR THE LIST OF ONSITE FOOD VENDORS. 

ACCESSIBILITY

WE AIM TO PROVIDE A SAFE, COMFORTABLE, AND ENJOYABLE EXPERIENCE FOR ALL FANS. PLEASE REVIEW ALL OF OUR ACCESSIBILITY OPTIONS BELOW. IF YOU NEED ANY ADDITIONAL INFORMATION OR NEED TO MAKE A SPECIAL REQUEST REGARDING AN ACCOMMODATION, YOU CAN CONTACT LENORE@COUNTRYTHUNDER.COM. 

ACCESSIBLE VIEWING AREA - WE OFFER AN ADA ACCESSIBLE VIEWING AREA, LOCATED IN THE GENERAL ADMISSION SECTION NEAR PLATINUM SEATING. THE AREA OFFERS LIMITED SEATING, SO WE ASK THAT DISABLED FANS BRING ONLY ONE GUEST. THIS AREA IS ACCESSIBLE TO ANYONE WITH ADMISSION WHO INDICATES THEY NEED ACCESSIBLE SEATING. PLEASE NOTE THAT AS THE CROWD THICKENS, IT MAY BE DIFFICULT TO ACCESS THIS AREA, SO WE SUGGEST YOU ARRIVE EARLY.
 
ALLERGIES & DIETARY RESTRICTIONS - IF YOU HAVE A TRUE ALLERGY OR DIETARY RESTRICTION, PLEASE INFORM SECURITY WHEN YOU ENTER THE FESTIVAL. YOUR FOOD AND CLEAR BAG ARE SUBJECT TO SEARCH, BUT REASONABLE AMOUNTS OF FOOD WILL BE ALLOWED INSIDE THE FESTIVAL.
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IF YOU HAVE A DOCTOR'S NOTE OR OTHER DOCUMENTATION, IT CAN BE HELPFUL TO HAVE IT AVAILABLE UPON OUR SECURITY STAFF'S REQUEST.

MEET & GREETS

WE LOVE TO GIVE YOU SPECIAL EXPERIENCES AT THE FESTIVAL, INCLUDING THE OPPORTUNITY TO MEET YOUR FAVORITE ARTISTS! WE DO NOT SELL MEET & GREETS, BUT WILL HAVE CHANCES TO WIN. KEEP AN EYE ON COUNTRY THUNDER'S SOCIAL MEDIA AND NEWSLETTERS OR VISIT OUR PARTNER BOOTHS AT THE FESTIVAL.

THEME DAYS

WE ARE INTRODUCING THEME DAYS TO OUR 2025 FESTIVAL. DRESS TO IMPRESS BY INCORPORATING THESE THEMES INTO YOUR WARDROBE

FRIDAY, AUGUST 15: CLASSIC COWBOY
SATURDAY, AUGUST 16: BLUEJEAN NIGHT
SUNDAY, AUGUST 17: CAMO COUNTRY

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