YOUR TICKETS ARE READY!
Click here to watch a video for an overview of the AXS Mobile app.
You must download the AXS Mobile app and sign-in to your AXS.com account, using the same email address you used to place your order. All fans should download the app and view their tickets prior to arriving at the festival.
Step 1: Download the AXS Mobile app from the Apple App Store or Google Play Store.
Step 2: Sign-in with the same email address used to purchase the tickets.
Step 3: Tap the ticket icon at the bottom.
Step 4: Tap “Country Thunder Alberta 2023."
2023 TICKET TRANSFER OPTIONS
Please review the options below in regards to ticket transfer options. Any questions? You can reach our Customer Service team at 866.388.0007 or by email at email@example.com.
There are two buttons available on your tickets, Transfer and Sell.
Transfer: All barcodes are stored in the AXS app. In order to present your tickets at the Front Gate, you will need to download and login to the AXS app. The barcode will automatically refresh every sixty seconds, so you must use the ‘Transfer’ button to send tickets to friends or family for entry. *Please note, a screenshot of the barcode will scan as invalid.
*Please note, using the ‘Transfer’ option does not rescind your ability to renew this experience for Country Thunder Alberta 2024. The option to renew is still available, even if your item is transferred to another fan. Renewals will begin on Friday, August 18th.
Sell: We understand plans change! Per our Ticket Terms & Conditions, all sales are final. You’re welcome to use the ‘Transfer’ feature above to send your tickets to friends or family to attend in your place, or you can list your item for Sale. You set the amount, and the item is sold to another fan.
*Please note, using the ‘Sell’ option does not rescind your ability to renew this experience for Country Thunder Alberta 2024. The option to renew is still available, even if your item is sold to another fan. Renewals will begin on Friday, August 18th. .
TRANSFERRING THE RIGHT TO RENEW - AXS
Some experiences include the right to renew the experience for the following year, before another fan has the opportunity to purchase the item. The following experiences include the right to renew:
We understand that you may wish to transfer the ability to renew an experience to someone else. This process was created to help friends and family keep an experience within their group, not to facilitate third party sales. Please note, we do not verify or guarantee third party sales.
The deadline to submit a request to transfer the right to renew for Country Thunder Alberta 2024 is Friday, June 23rd.
If both fans are present at Country Thunder Alberta 2023, the right to renew for Country Thunder Alberta 2024 can be transferred in person at the Renewal Booth. Both fans must be in attendance and present a photo ID.
If you would like to authorize another fan to renew your experience for Country Thunder Alberta 2024 and so on, please follow the process below. Note, this process must be completed by Friday, June 23rd.
In this scenario, John has a Reserved, Row 3, Seats 3 and 4. Bob would like his Aunt Jane to be able to renew the campsite, as he’s moving out of the province.
In the email, John will specify that he is transferring the right to renew Reserved, Row 3, Seats 3 and 4. to Jane Doe, firstname.lastname@example.org.
Please include all details of the experience. For a seat, the section, row and seat number.
The CT Customer Service team will respond, confirming that the transfer has been noted. During the renewal period, beginning Friday, August 18th, this experience will appear in Aunt Jane’s account for renewal.
*Please note, if Aunt Jane does not renew the experience by the deadline of Wednesday, August 23rd, the experience will be available during the Public Sale on Friday, August 25th.